Privacy Policy
This Privacy Policy explains how Neon Drift Arena (“NDA”, “we”, “us”, “our”) collects, uses, and shares information when you visit our websites, attend events, or use the NDA app and related services (collectively, the “Services”). We design for privacy by default and keep data only as long as it is useful and lawful.
1. Scope & Controller
Neon Drift Arena operates in the European region. For GDPR purposes, NDA is the data controller for personal data processed through the Services.
- Contact: neondrift@gmail.com
- Postal: NDA Privacy, 88 City Grid, EU
2. Information We Collect
- Account & basic identifiers: display name, email, password hash.
- Event operational data: wristband ID, ticket ID, seat or lane section.
- Telemetry & diagnostics: app version, device type, crash logs.
- Challenge interactions: taps, votes, timing windows, non-personal counters.
- Approximate location: city/region for scheduling and language presets. We do not store precise GPS without explicit consent.
- Payments: processed by our payment partners; NDA never stores full card numbers.
3. How We Use Information
- Provide and secure the Services, including event access and safety workflows.
- Operate viewer challenges, leaderboards, cosmetics, and anti-abuse protections.
- Communicate updates, service notices, and transactional messages.
- Comply with legal obligations and enforce our Terms.
Legal bases (GDPR): performance of contract, legitimate interests (service safety and improvement), consent (where required), and compliance with law.
4. Sharing & Transfers
We share personal data only with:
- Service providers (hosting, payments, support) under data-processing agreements.
- Event partners for ticketing and venue operations on a need-to-know basis.
- Authorities when required by applicable law.
When data leaves the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses.
5. Retention
We keep data only as long as necessary for the purposes described here or as required by law. Typical retention: account data for the life of the account; safety logs up to 24 months; aggregate analytics may be stored longer without identifying individuals.
6. Your Rights
Subject to local law, you may have the right to access, correct, delete, or export your data, and to object or restrict certain processing. You can also withdraw consent where processing relies on consent.
To exercise rights, email neondrift@gmail.com. We reply within one month.
7. Cookies & Similar Technologies
We use strictly necessary cookies for security and session continuity, and optional analytics cookies to improve the experience. You can change preferences in the app or your browser settings.
8. Security
We apply layered safeguards including encryption in transit, access controls, and regular audits. No system is perfectly secure; please report suspected issues to security@neondrift.example.
9. Children
Our Services are intended for users aged 16+. If we learn that we processed data from a younger child without lawful basis, we will delete it.
10. Changes to This Policy
We may update this Policy to reflect operational or legal changes. We’ll post the new version with a new “Last updated” date and, where appropriate, provide additional notice.
Last updated: 2025-10-23
11. Contact Us
Questions or requests? Reach us at neondrift@gmail.com.